Refund policy

At Lexians, your satisfaction is our priority. We strive to ensure that your shopping experience is smooth and enjoyable. If for any reason you’re not fully happy with your purchase, we offer a simple return or exchange process to make things right.

Order Cancellation and Modifications

If you need to cancel or alter an order, please reach out to us promptly via email at hello@lexians.com with your order number. You can cancel your order within 2 hours of placing your order. Once this 2-hour window has passed, your order will be in progress, and no further cancellation can be made. If you cancel your order within this time frame, we will issue a full refund within 7 business days.

Returns and Exchanges

We offer a 30-day return window from the date you receive your order for both defective and non-defective items. Exchanges are also welcome. There are no restocking fees. Items must be new, unused, unopened, and in their original packaging. To initiate a return, simply email us at hello@lexians.com for instructions.

Refund Policy

Refunds are typically processed within 7 business days after we receive and inspect your returned items. Refunds will be issued to the original payment method, but if you prefer a different payment method, please contact us directly at hello@lexians.com to arrange this change. The applicable currency for this policy is USD (United States Dollar). If you have not received your refund within the expected timeframe, please contact us at hello@lexians.com.

Replacement of a Defective or Incorrect Item

If you receive an incorrect or defective item, we apologize for the inconvenience. Please contact us at hello@lexians.com with your order number, a description of the problem, and photos or videos as attachments so we can resolve the issue promptly.

Return Method and Fees

Returns are made by mail. The return label is the responsibility of the customer, so please ensure you generate and provide your own return label. Return shipping costs are the customer’s responsibility.

Verification of Shipping Address

It is important to verify that the shipping address entered is correct. If an error is detected, contact us immediately at hello@lexians.com to request a correction. We cannot be held responsible for address errors provided by the customer or undeliverable packages due to incorrect or inaccessible addresses. If a package is returned to us, you may choose between a refund or reshipment.

Personal care items
A list of personal care items that cannot be returned and are non-refundable (this list is not exhaustive): underwear, swimwear, make-up, hair styling products, wigs, beauty products, etc. We take hygiene and public safety seriously and do not accept returns of beauty and health products for the safety of our customers.

Contact:

Shop Name: Lexians 

Call us: +13074242052

Email : hello@lexians.com

Address : 71-75 Shelton St, London WC2H 9JQ, United Kingdom

Opening hours  : Monday to Friday: 8:00 am to 5:00 pm (GMT-08:00)
Saturday and Sunday: Closed

We do our best to reply to your e-mail within 1-2 days.